Terms of Service
Last updated: December 2024
1. Acceptance of Terms
By accessing or using the CONP platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
2. Description of Service
CONP provides a marketplace platform connecting homeowners ("Seekers") with construction service providers ("Professionals"). The Service includes:
- AI-powered project scoping and cost estimation
- Professional matching and bidding
- Escrow payment services
- Project management tools
- Communication and collaboration features
3. User Accounts
To use the Service, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Promptly update your information as needed
- Accept responsibility for all activities under your account
4. Professional Verification
Professionals using the Service agree to:
- Provide valid licenses and insurance documentation
- Submit to identity verification checks
- Maintain current and valid credentials throughout service use
- Notify CONP immediately of any changes to licensing or insurance status
5. Fees and Payments
For Homeowners: Free to use. You will only pay for the actual work performed by professionals.
For Professionals: $39/month subscription fee plus a 5% platform fee on completed jobs received through the CONP network. External clients managed through the platform incur no platform fees.
All payments are processed through our secure escrow system. Funds are released to professionals upon milestone completion and homeowner approval.
6. Prohibited Conduct
You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit malware or harmful code
- Harass, abuse, or harm other users
- Bypass platform fees by conducting transactions off-platform
- Create fake accounts or manipulate reviews
- Share account credentials with others
7. Dispute Resolution
In case of disputes between homeowners and professionals, CONP provides a mediation service. If mediation fails, disputes will be resolved through binding arbitration under the laws of Ontario, Canada.
8. Limitation of Liability
CONP is a marketplace platform and is not responsible for the actual work performed by professionals. While we verify credentials, we do not guarantee the quality of work or completion of projects. Our liability is limited to the fees paid for our services.
9. Termination
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity. You may cancel your account at any time through your account settings.
10. Changes to Terms
We may modify these Terms at any time. We will notify users of significant changes via email or platform notifications. Continued use of the Service after changes constitutes acceptance of the modified Terms.
11. Contact Information
For questions about these Terms, please contact us at:
Email: legal@conp.app
Address: Toronto, Ontario, Canada