Privacy Policy

1. Introduction

CONP Inc. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, phone number)
• Profile details (location, services offered, experience)
• Payment information (processed securely through third-party providers)
• Verification documents (licenses, insurance, identification)
• Project details and communications
• Reviews and ratings

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location data (when you enable location services)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and payments
• Verify professional credentials and identities
• Match homeowners with appropriate professionals
• Facilitate communication between users
• Improve our AI algorithms and services
• Send service updates and notifications
• Detect and prevent fraud
• Comply with legal obligations

4. Information Sharing

We share your information in the following circumstances:

4.1 With Other Users

When you engage in projects, relevant information (name, contact details, project information) is shared between homeowners and professionals.

4.2 With Service Providers

We use third-party services for payment processing (Stripe), email delivery (Resend), and infrastructure (Vercel, AWS). These providers are contractually bound to protect your data.

4.3 For Legal Reasons

We may disclose information when required by law, to protect our rights, or to prevent harm.

5. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for sensitive communications
• Secure escrow system for payments
• Regular security audits and penetration testing
• Strict access controls and authentication
• Data encryption at rest and in transit

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, and fraud prevention.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data in a portable format
• Opt-out of marketing communications

To exercise these rights, contact us at privacy@conp.app

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our platform
• Improve user experience
• Deliver relevant advertising (with your consent)

You can control cookie settings through your browser preferences.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

11. International Users

Our services are operated from Canada. If you access our platform from other jurisdictions, you consent to the transfer of your data to Canada, which may have different privacy laws than your home country.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Your continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices: